COVID-19 FAQ
Will Volkswagen dealerships and service centres, and authorised Das WeltAuto dealerships be open during the lockdown period?
All Volkswagen showrooms will be closed throughout this period however our eShowroom remains open and accessible to customers who are interested in purchasing a Volkswagen during this period.
Some of Volkswagen service centres will remain operational however with strict safety protocols in place and with reduced manpower. Service centres will continue to serve customers who have made their service appointments and will tend to emergencies. As some of Volkswagen service centres are in process of approval to operate, find out more from your preferred service centres here, Dealer Locator or contact our customer care at 1-800-18-8947.
All Volkswagen service centres nationwide follow strict guidelines under our 'Safe Hands' initiative, which includes contactless vehicle acceptance, video walkthroughs, sanitisation before and after service, cashless payments with e-invoicing and contactless car pickup.
Which service centres will be operational?
| Volkswagen Glenmarie | Closed until approval |
| Volkswagen Sri Hartamas | Closed until approval |
| Volkswagen Gombak | Closed from 1st - 7th June |
| Volkswagen Puchong | Closed until approval |
| Volkswagen Sg Besi | Closed until approval |
| Volkswagen Klang | Open |
| Volkswagen Seremban | Open |
| Volkswagen Melaka | Open |
| Volkswagen Batu Pahat | Open |
| Volkswagen Skudai | Closed until approval |
| Volkswagen Tebrau | Closed until approval |
| Volkswagen Ipoh | Open |
| Volkswagen Juru | Open |
| Volkswagen Alor Setar | Open |
| Volkswagen Sg Petani | Open from 2nd June 2021 |
| Volkswagen Kuantan | Open |
| Volkswagen Kota Bharu | Open |
| Volkswagen Kuching | Open |
| Volkswagen Kota Kinaballu | Open |
What steps are being taken to ensure that I am safe when I drop my vehicle off or pick it up?
The health of customers and staff is our priority. In the matter of vehicle preparation and handovers Volkswagen Malaysia has recommended exemplary cleaning procedures to its Dealers. This involves the use of disinfectants and emphasises cleaning the most commonly touched surfaces:
- Door handles (interior and exterior) and interior door pulls
- Window switches / handles
- Steering wheel
- Gear shift knobs and levers
- In-car controls and knobs (entertainment units and similar)
- Seat belts and buckles
- Centre consoles
- Boot handles / releases
- Fuel releases / flaps
- Staff wear disposable gloves and facemasks during this process
I have made full payment for my vehicle and have also scheduled for the vehicle to be delivered during the lockdown period. How will this be handled?
A representative from the dealership will be in touch with you to confirm the vehicle delivery date at your convenient after the lockdown period.
Would I be able to renew my VIP plan at a Volkswagen dealership if my insurance expires during the lockdown period?
Yes, this is possible at all operational dealers near you.
Will my warranty be void if I miss my appointment during the lockdown period?
As our service centres are open during this time, please ensure that your vehicle's service appointment is not missed.
Nevertheless, if you are not able to travel due to restriction in MCO areas, Volkswagen will still honor the warranty.
Will Volkswagen be able to deliver my car if I am supposed to get my car back during the lockdown period?
Please request the service from your preferred Service Centre.
What should I do if my car breaks down during the lockdown period?
Our Roadside Assistance service will remain operational for our owners, hence
owners can call our toll-free number at 1-800-88-2389 for this.
Your vehicle will be towed to the nearest Dealer.
Additionally, please be assured that our Customer Care team is available during
this period on the toll-free number 1-800-18-8947.
Will you pay for my medical if I get infected with COVID-19 since the Volkswagen Service Centre is the last place I visited?
No. The customer will need to go the nearest government hospital supporting COVID-19 cases.
Will I be provided a replacement/courtesy car throughout the lockdown period?
Our Service Centres have a limited number of courtesy cars. Please request the service from your preferred Service Centre.
