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Compliance & Integrity

Compliance & Integrity

“Volkswagen Group is committed to observing all laws and internal regulations, and to act as a responsible business partner and member of our society. This of course includes our steadfast commitment to correct principles and policies.”


For the Volkswagen Group compliance is:

Adherence to legal requirements, internal corporate policies, ethical principles, and self-imposed values for the protection of the company and its brands.

A company can only be sustainably successful if it acts with integrity, complies with statutory provisions worldwide and stands by its voluntary undertakings and ethical principles. Compliance must be second nature to all Group employees.

The group wide Code of Conduct is basis for all decisions taken in the company and offers guidance for ethical conduct. Other publications of the Volkswagen Group offer further detailed information and advice.

The Volkswagen Group Code of Conduct

The Code of Conduct is a common set of guidelines for all employees in the Volkswagen Group. It helps in complying with existing rules and regulations and offers guidance, advice and support in everyday work situations and decision-making. The focus is on the responsibility of each individual employee to comply with the rules of ethical conduct.

Download Volkswagen Group Code of Conduct

The Volkswagen Group Whistleblower System

The Volkswagen whistleblower system is responsible for reports on serious regulatory violations and violations of the law by Group employees. We also value information about possible serious regulatory violations on the basis of concrete evidence from business partners, customers and other third parties.

Complying with statutory regulations and internal rules has top priority at Volkswagen. We can only avoid damage  to our company, our employees and business partners if rules and standards are respected. Consequently, misconduct must be recognized swiftly, processed and immediately remedied.

That calls for vigilance on the part of everyone along with a willingness to draw attention to possible Serious Regulatory Violations on the basis of Reasonable Suspicion. We also value information of this nature from business partners, customers and other third parties. Reports to the Whistleblower System can be made at any time and in any language.

The Whistleblower System guarantees the greatest possible protection for whistleblowers and persons implicated. An investigation is only initiated after very careful examination of the facts and reasonable suspicion of a regulatory violation. There will be strict confidentiality and secrecy throughout the investigative process. Information will be reviewed fairly, promptly and in a sensitive manner. 


Further information regarding this can be found  here

For the Volkswagen Group integrity is:

Doing the right thing on the basis of one's own personal conviction - acting responsibly for the company, business partners and as a member of our society. This is why integrity and compliant conduct are not only things our company aspires to - we rather consider integrity and compliance to be essential components of our corporate culture.

https://www.volkswagenag.com/en/sustainability/integrity.html

Contact

A report can be sent via any of the following internal channels:

Central Investigation Office:

E-mail
io(kwfat)volkswagen(kwfdot)de

Please bear in mind that if you send an e-mail, there is a possibility that personal and traceable data such as the IP address may indirectly be transmitted. That information could potentially provide clues as to your identity. This also applies to e-mail accounts which have been set up specifically for whistle-blowing purposes.

Telephone
The following toll-free telephone number is available 24/7: +800 444 46300*.

If your local telephone provider does not support this toll-free service, for whistle-blowing purposes you can also call the following chargeable number: +49 5361 946300*.  

*NB: you may need to use an international prefix rather than the +49.

**If there occur technical problems with the availability of the hotline, please use the other listed reporting channels to report your concern to the Investigation Office.

Post
Mailing address:
Aufklärungs-Office
Brieffach 1717
38440 Wolfsburg (Innenstadt)
Germany

Reporting channels
You can contact the lawyers at the Investigation Office (Aufklärungs-Office) via a web-based communications platform, exchange documents and stay in touch via a dedicated mailbox. All of this is kept confidential and protected. Whistle-blowers can make their own decision as to whether they wish to provide their name when sending a report. If you wish to send a confidential message to the lawyers at the Investigation Office, please click on the following   link to access the Volkswagen Group protected reporting channel.


Ombudsmen:


Dr. Rainer Buchert
Phone: +49-69-710 33 330 or +49-6105-92 13 55
Fax: +49-69-710 34 444
Email:   dr-buchert(kwfat)dr-buchert(kwfdot)de

Thomas Rohrbach
Phone: +49-69-65 30 03 56
Fax: +49-69-65 00 95 23
Email:   rohrbach(kwfat)ra-rohrbach(kwfdot)de

 

Volkswagen Passenger Cars Malaysia:

In addition to the above, the Compliance Officer of Volkswagen Passenger Cars Malaysia is responsible to look into and address all concerns pertaining to corruption and fraud-related topics in Malaysia, including those reported by any employee.

You may contact the Compliance Officer of Volkswagen Passenger Cars Malaysia by e-mail:  compliance(kwfat)vw.com(kwfdot)my

Reporting of customer complaints

Please note that instances of customer complaints/correspondence/information on Sales, Aftersales or service related queries are not to be reported in this system as another mechanism for this already exists. For any Sales or Aftersales service related queries, please email at  info(kwfat)vw.com(kwfdot)my or refer to this  link. Any communications on the above mentioned topics shall not be acknowledged, attended or replied.

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