For the Volkswagen Group
Adherence to legal requirements, internal corporate policies, ethical
principles, and self-imposed values for the protection of the company and its
A company can only be sustainably successful if it acts with integrity, complies with statutory provisions worldwide and stands by its voluntary undertakings and ethical principles. Compliance must be second nature to all Group employees.
The group wide Code of Conduct is basis for all decisions taken in the company and offers guidance for ethical conduct. Other publications of the Volkswagen Group offer further detailed information and advice.
Doing the right thing on the basis of one's own personal conviction - acting responsibly for the company, business partners and as a member of our society. This is why integrity and compliant conduct are not only things our company aspires to - we rather consider integrity and compliance to be essential components of our corporate culture.
The Code of Conduct is a common set of guidelines for all employees in the Volkswagen Group. It helps in complying with existing rules and regulations and offers guidance, advice and support in everyday work situations and decision-making. The focus is on the responsibility of each individual employee to comply with the rules of ethical conduct.
Our Whistleblower System
Complying with statutory regulations and internal rules, and the principles laid down in our Code of Conduct and the Code of Conduct for Business Partners, has top priority at Volkswagen Passenger Cars Malaysia Sdn Bhd. The success of our company is based on Integrity and Compliance. To meet these standards, it is important to learn of potential employee or supplier misconduct and to put a stop to it. Therefore, we entrusted the Central Investigation Office to operate an independent, impartial and confidential Whistleblower System on our behalf.
A key pillar of our Whistleblower System is the principle of procedural fairness. It also guarantees the greatest possible protection for whistleblowers, Persons Implicated and employees contributing to the investigation of reported misconduct.
This also includes offering opportunities for anonymous reporting and communication. We assure not to perform any steps in order to identify anonymous whistleblowers, who do not misuse our Whistleblower System. Retaliation of whistleblowers and all persons who contribute to investigations at Volkswagen Passenger Cars Malaysia will not be tolerated. Persons implicated are presumed innocent until the violation is proven. Investigations will be conducted with the utmost confidentiality. The information will be processed in a fair, fast and protected process.
How do we process your report?
The qualified and experienced colleagues at the Investigation Office examine every report for potential misconduct by a Volkswagen Group employee thoroughly and follow it up systematically. First, you will get a confirmation of receipt. The Investigation Office then assesses your report. This includes gathering facts particularly from the whistleblower. Only if this initial evaluation shows grounds for suspicion of a violation an investigation by a dedicated Investigating Unit will be started. Afterwards, the results of the investigation will be assessed by the Investigation Office and appropriate measures will be recommended. Information about the status* and the outcome of the procedure will be given to you without undue delay.
Potential violations of the Code of Conduct for Business Partners by suppliers, including serious risks and violations of human rights and environment by direct and indirect suppliers, can also be reported to the Investigation Office - as well as reports requiring otherwise immediate action. The Investigation Office will inform the responsible departments, who will process the issue accordingly. This particularly includes taking the necessary measures to minimize or end violations and/or risks.
* The processing time varies depending on the subject of the procedure
Find more information on the procedural principles of the Volkswagen Group Complaints Procedure here.
Do you have any concern or feedback regarding a Volkswagen Passenger Cars Malaysia product or service?
If you have any questions or inquiries regarding your new or used vehicle | feedback or complaints about services provided by Volkswagen Passenger Cars Malaysia, please contact our Customer Care Contact via EMAIL info(kwfat)vw.com(kwfdot)my or refer to this link. We kindly ask for your understanding that the Whistleblower System unfortunately cannot process customer complaints.
Making a report to our Whistleblower System
The Whistleblower System offers various channels to report potential employee misconduct that allow a swift review and reaction by our company if necessary.
You can make a report at 365 days, 24 hours, using the international toll-free
+800 444 46300*.
If your local telephone provider does not support the toll-free service, you can
call the following chargeable number:
+49 5361 946300.
•Depending on the country you are calling from it is possible that the international toll-free hotline is not available since some telephone network providers do not support the service. If so, please use the offered chargeable number or your country specific number.
|Country||Toll Free Number||Local Number|
|Germany||0800 444 46300||05361-946300|
Online Reporting Channel
You have the option of using a web-based communication platform [BKMS Link*] to contact the Investigation Office in many languages. This system is confidential and technically secured.
Even if your preferred language is not offered in the reporting channel, you can use any language to submit your report. You can also contact the Investigation Office in any language via e-mail or mail.
Volkswagen Passenger Cars Malaysia has appointed external lawyers to act as Ombudspersons. They advise on the Whistleblower System or ensure that reports from whistleblowers are forwarded anonymously to the Investigation Office if desired.
If you want to get in contact with the Ombudsperson, you can find their contact details here: http://www.ombudsmen-of-volkswagen.com/
You can get in contact with the Investigation Office of Volkswagen Passenger Cars Malaysia via e-mail:
Central Investigation Office
Central Investigation Office
38436 Wolfsburg Germany
Please make an appointment in advance writing an E-mail to io(kwfat)volkswagen.de(kwfdot)
Do you have further questions?
Questions or suggestions for improvement concerning the Whistleblower System can also be addressed to the Investigation Office.
If you have been interviewed in terms of an investigation, you have the possibility to give feedback to the Ombudsperson as independent body.
Furthermore, our local Compliance Officer/responsible function can also be adressed in all matters of the Whistleblower System via compliance(kwfat)vw.com(kwfdot)my.
A report can be sent via any of the following internal channel:
Volkswagen Passenger Cars Malaysia:
The Compliance Officer of Volkswagen Passenger Cars Malaysia is responsible to look into and address all concerns pertaining to corruption and fraud-related topics in Malaysia, including those reported by any employee.
You may contact the Compliance Officer of Volkswagen Passenger Cars Malaysia by e-mail: compliance(kwfat)vw.com(kwfdot)my
Please note that instances of customer complaints/correspondence/information on Sales, Aftersales or service related queries are not to be reported in this system as another mechanism for this already exists. For any Sales or Aftersales service related queries, please email at info(kwfat)vw.com(kwfdot)my or refer to this link. Any communications on the above mentioned topics shall not be acknowledged, attended or replied.