FAQ
Dealer operation details
Find out which Volkswagen dealerships are already in operation
| Branch | Showroom | Service Centre |
| Volkswagen Glenmarie | Open | Open |
| Volkswagen Sri Hartamas | Open | Open |
| Volkswagen Gombak | Open | Open |
| Volkswagen Puchong | Open | Open |
| Volkswagen Seremban | Open | Open |
| Volkswagen Melaka | Open | Open |
| Volkswagen Skudai | Open | Open |
| Volkswagen Tebrau | Open | Open |
| Volkswagen Ipoh | Open | Open |
| Volkswagen Juru | Open | Open |
| Volkswagen Alor Setar | Open | Open |
| Volkswagen Sg Petani | Open | Open |
| Volkswagen Kuantan | Open | Open |
| Volkswagen Kota Bharu | N/A | Open |
| Volkswagen Kota Kinabalu | Open | Open |
General
How do I check if my vehicle is involved in a recall campaign?
You may either check here or call your preferred Volkswagen authorised service centre for more details.
What is the contact number for 24-hour Roadside Assistance?
The contact numbers are:
For Peninsular Malaysia : 1-800-88-2389
For Singapore/Thailand : +603 2161 0327
What is VIP?
VIP is our comprehensive car insurance, designed specifically for Volkswagen owners. Tailor-made to enhance the ownership experience, VIP offers comprehensive coverage, with minimal hassle.
Find out more here or visit any of our Volkswagen authorised dealers.
How do I make a service booking?
You can make the booking online here or through our VW Cares App.
Additionally, you can call your preferred Volkswagen authorised service centre.
How do I obtain my vehicle's service history?
Please call our Volkswagen authorised service centre. Find your dealer here or through our VW Cares App.
Where can I service my car if the service centre I frequent has closed down?
You can refer here for the list of other Volkswagen authorised service centres.
Warranty
Do warranty repairs have to be completed at the dealership where the car was originally purchased?
No, they do not. Repairs under your warranty may be completed at any Authorised Volkswagen service centre.
I would like to add an aftermarket accessory or part to my vehicle. Will this impact my warranty?
Volkswagen does not warrant these products and is not responsible for their performance, repair, or replacement, or for any damage they may cause to, or adverse effect they may have on, your vehicle.
If my vehicle requires a warranty repair, will Volkswagen provide me a Courtesy Car?
For information about courtesy car availability, please contact your Authorized Volkswagen service centre.
My Volkswagen is still under warranty and in need of repairs. The closest dealer is not conveniently located. What should I do?
All warranty-related repairs must be completed at your local Volkswagen dealership. If you are having difficulty getting to your nearest dealership, please contact Volkswagen Customer CARE between 9:00 a.m. to 5:00 p.m.
Are the warranties on my vehicle transferrable to a subsequent owner?
You bet. Volkswagen warranties are automatically transferred without cost if the ownership of the vehicle changes while warranties are valid.
Maintenance
How often do I need to change the engine oil in my vehicle?
We recommend changing the oil and filter in Volkswagen vehicles every 12 months or 15,000km, whichever occurs first. Always reference your Owner's Manual for service intervals and schedule maintenance information.
How often do I need to change the timing belt on my vehicle?
The answer depends on what you're driving. Since it can be different for every vehicle, it is best to refer to your Owner's Manual * for service intervals and schedule maintenance information for changing the timing belt.
*Online Owner's Manual available for 2012 model years and newer.
How should I clean the touchscreen panel in my vehicle?
Fingerprints. We don't like them either. The best way to clean the touchscreen surface of your vehicle's radio would be using an anti-static cleaning cloth. Just make sure that you switch off the radio before your do, so you don't change your favorite station by accident.
What type of oil should I use in my Volkswagen?
Good question! It is important that the engine oil used in your vehicle conforms to our specifications. To find out what engine oil specification is recommended for your vehicle, please see your Owner's Manual.
What us the recommend maintenance interval for the fuel filter?
Timing is everything when it comes to scheduled maintenance. The recommended interval for the fuel filter can be found in the maintenance booklet of your Owner's Manual under the "Service schedule" section.
Safety and Driver Assistance
What is Electronic Stabilization Control (ESC) and how does it work?
In conjunction with the Anti-Lock Braking System (ABS), Anti-Slip Regulation (ASR), and Electronic Differential Lock (EDL), as well as additional sensors, Electronic Stabilization Control (ESC) helps the driver maintain their intended course by generating corrective forces.
What causes an airbag to deploy?
In certain types of vehicle collisions, pressure sensors and crash sensors detect and rapidly trigger the deployment of corresponding front airbags, side airbags, head curtain airbags, or some combination of the above. Airbags inflate very suddenly to help ensure complete inflation before contacting occupants.
Remember that airbags are supplemental restraints only and will not deploy under all crash circumstances. Always use safety belts and seat children only in the rear, using restraint systems appropriate for their size and age.
Will a side or rear impact or rollover cause the airbag to deploy?
Your safety is important to us. Here are some details on how our airbag system works. First of all, the system is designed to only deploy the airbags facing the direction of the collision. The front airbags only deploy in a frontal collision if there is sufficient force and the angle of impact falls within the 60-degree span of the centerline of the vehicle. Side airbags are mounted in the seats and move with the occupants to help optimize protection. A side airbag will deploy in response to a signal from a crash sensor or a pressure sensor. An impact on one side of the vehicle may not deploy the side airbag on the opposite side. Side Curtain Protection® airbags drop down from the roofline above the door frames to help protect front and rear occupants from intrusion, splintering glass, and side window ejection. They also help provide increased protection in some types of rollover accidents or secondary impacts.
Remember that airbags are supplemental restraints only and will not deploy under all crash circumstances. Always use safety belts and seat children only in the rear, using restraint systems appropriate for their size and age.
What does an AFS error message mean?
Allow us to enlighten you. The Adaptive Front-lighting System (AFS) available in some of our vehicles may trigger an error message to alert the driver about a possible malfunction with the system.
What does brake assist do?
Brake assist is a feature that detects when the accelerator pedal is released quickly and the brakes are depressed suddenly with force-both of which indicate an emergency braking situation. In this situation, the brake system will apply extra braking power.
