Is your car involved in a Service Action?
At Volkswagen, your safety is our priority, and we're committed to keeping you informed about any applicable service campaigns that may include your vehicle.
We are here to help. Please enter your VIN (Vehicle Identification Number) below to know if your Volkswagen is affected.
FAQ Voluntary Recall Campaign 35E5
For Malaysia, affected models are; Polo 6R, Scirocco, Golf Mk6, Golf Mk7, Beetle, Cross Touran, Jetta, Passat B7 and Passat CC which produced between 2011 - 2015.
The nationwide campaign will be executed in phases in order to manage the number of cases, and notification to identified owners will be conducted by mail with immediate effect.
Alternatively, owners are encouraged to visit the Volkswagen website to check if their vehicle is involved in the recall or call Volkswagen customer care at 1800-18-8947 for further information.
Yes, an appointment should be made promptly. However, do note that there might be a waiting period involved for the owner to schedule the appointment.
Appointments can be made on the Volkswagen website, via the VW Cares mobile app, and by calling your respective dealers.
The waiting period to get an appointment will depend on the dealer capacity, and our dealers will do our best to accommodate your vehicle.
The inspection and repair of the vehicle may take up to six hours.
All costs will be borne by Volkswagen.
Over time a leak in the pressure accumulator can occur.
In individual cases, the failure of a component can lead to pressure loss in the hydraulic part of the gearbox, interrupting the power transmission between the engine and the gearbox.
A production fault as part of the mechanical treatment leads to the reduced strength of a component within the hydraulic system.
The pressure accumulator is checked and if necessary, the faulty components are replaced.
Yes, the vehicle can be used till the check is performed.
Yes, a drop of the pressure in the gearbox hydraulics is indicated to the customer by a warning lamp in the dash panel.
Yes, your vehicle is still considered as part of this recall.
Yes, your vehicle is still considered as part of this recall.
The replaced parts will be entitled to a 2-year parts warranty.
This will not be necessary.
No VPCM will not compensate. Your car pressure accumulator will be checked and repaired to the latest level.
Yes, the parts are available. However, you need to make an appointment for the inspection and replacement (if necessary).
We cannot guarantee a courtesy car at the moment, please check with you respective dealer.