Be a part of the
Volkswagen Passenger Cars Malaysia team
Are you seeking a new challenge in a dynamic and diverse work environment with opportunities for professional and personal growth? Look no further, cause Volkswagen Passenger Cars Malaysia (VPCM) is the right place for the next step of your career!
VPCM is the official distributor of Volkswagen cars in Malaysia, with long-term business aspirations in the region. VPCM's primary focus is on sales strategies through future products, strengthening the Volkswagen dealer network, and service availability.
As we continue to thrive in the market, we recognise that our greatest asset is our talented team. Join us at VPCM and let's pioneer the future of mobility together.
Explore our current job openings and apply today!
Available Vacancies
Regional Manager, Sales
Location: Kuala Lumpur
Vacancy: Immediate
Job Description
1. Regional Manager
- Achieve Dealer target AaK.
- Achieve Dealer sales CEM target.
- Ensure compliance to all CI, Marketing KPIs and sales processes
- Manage and steer dealer activities to achieve targets e,g Aak, DWA Trade-In, CEM, leads management, fleet business etc, including attending to dealer's requests/inquiries.
- Ensure continuous improvement of dealer sales operations and lead generation activities, including daily/periodic reporting as needed.
- Obtain, analyse, and review market intelligence to provide action plans to maintain/improve sales momentum.
- Develop and implement sales activities to ensure incremental volume of sales and profitability, including product knowledge, marketing and digital media actions, sales activations etc.
- Perform new vehicle allocation and dealer inventory planning to ensure dealer stock levels as per KPI target.
2. DWA
- Achieve DWA target.
- Ensure DWA Actively sourcing for VW used car updates/posting on DWA website.
- Check documentations for all DWA dealers support monthly claim before submitting to sales support to process.
- Ensure DWA showroom always adheres to DWA CI.
3. Fleet/Government
- Achieve fleet business targets.
- Compliance to fleet sales regulations.
- Strategize, implement and expand network of fleet/Government Association.
- Support dealer on all fleet/government business requirements.
4. Lead Management
- Achieve leads management targets.
- Implement leads management process/system and ensure data & process quality.
5. Marketing
- Achieve marketing targets.
- To support and steer dealers to strategize, plan and implement all marketing activities.
6. Training
- Achieve training targets.
- To ensure knowledge base of dealer sales personnel is regularly updated.
7. Others
- To oversee and steer specific areas of sales business (Fleet, DWA VU3 etc.) as assigned.
- Any other sales related tasks as needed (Dealer Retail standards, CROSS etc).
Senior Executive / Assistant Manager, Warranty & EWP
Location: Kuala Lumpur
Vacancy: Immediate
Job Description
1. Develop Warranty Related Policy and Documents
- Develop, implement and monitor warranty policy and strategy based on rules and regulations established for CKD and CBU vehicles.
- Warranty literature corrected and final proof-read.
- Prepare, update and distribute all necessary documentation such as warranty handbook, actual information to dealers regularly.
- Provide Dealer Support on Warranty Handling
- Identify warranty claim processing from dealer to VPCM & PHSAM.
- Warranty claims processing according to manufacturer's requirements for CKD and CBU vehicles.
- Process warranty claims according to standard processing time, 5 working days from dealer claim submission.
2. Warranty Parts Check and Parts Scrapping
- Implement and update of parts check & parts scrapping policy in the systems and documentations.
- Monitor of parts scrapping implementation at dealer level and Parts Return center.
- Prepare documentation of parts scrapping report at Importer level after each process / parts check activity.
3. Warranty Audit and Follow-Up
- Ensure warranty parts are properly documented, tagged, stored and eventually disposed accordingly.
- Take action to improve warranty process based on audit result and follow-up with dealer improvement plan.
- Perform Warranty Audits based on Volkswagen's warranty guidelines and standards listed in the Volkswagen AG warranty handbook.
4. Conduct Warranty Coaching
- Conduct coaching for new warranty officers on Volkswagen's warranty guidelines and standards.
- Conduct coaching regarding Implementation and Support of Warranty System.
- SAGA/2, KD3 and maintenance and support CKD and CBU vehicles.
- Provide support for Warranty coaching and Warranty Meetings.
- Warranty Statistic Analysis and Reporting.
- Prepare reports on warranty statistic based on KPI's - parts and cost.
- ·Action to be taken based on report results.
- Create PCC-Goodwill.
- Create all needed warranty analysis.
5. Single Incident Cases Solution from the Point of Warranty
- Assist on single incident/product liability claims.
- Support Field campaign activities.