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Be a part of the
Volkswagen Passenger Cars Malaysia team

Are you seeking a new challenge in a dynamic and diverse work environment with opportunities for professional and personal growth? Look no further, cause Volkswagen Passenger Cars Malaysia (VPCM) is the right place for the next step of your career!  

VPCM is the official distributor of Volkswagen cars in Malaysia, with long-term business aspirations in the region. VPCM's primary focus is on sales strategies through future products, strengthening the Volkswagen dealer network, and service availability.

As we continue to thrive in the market, we recognise that our greatest asset is our talented team. Join us at VPCM and let's pioneer the future of mobility together.

Explore our current job openings and apply today!

Available Vacancies

Executive / Senior Executive, Sales Operations

Location: Kuala Lumpur

Vacancy: Immediate

Job Description

 

1. Sales Reporting and Management

  • Supervise the daily retail monitoring and reporting from dealer network, including Sales, Wholesales and Used Car (DWA).
  • Submit relevant reports to Management and headquarters in timely manner.
  • Update and submit daily, weekly and monthly operational reports and dealer KPI/activity tracking as needed.

 

2. Sales Operations

  • Vehicle allocation and delivery arrangement, including payment, and necessary documentation for dealer vehicle registration. 
  • Track, monitor VPCM and dealer inventory health (aging stocks, slow moving stocks, demo cars).
  • Coordinate with other relevant department on stock requirements and supply lead-time for each model/variant.
  • Work closely with internal departments to facilitate new model planning, sales roadshows, vehicle defleet, marketing requirements and other events/collaborations and any administrative/ operational tasks required.
  • Support all digital operations as needed (i.e. website updates).

 

3. System and Process Optimization

  • Continuous improvement on system and operational processes and cost effectiveness.
  • Update and align internal system to reflect actual and current operations, including developing and updating all SOPs in our internal system.
  • Training and support dealers and regional managers in any operational procedures, including system, process and documentation.
Job Requirements

 

  • Degree in Business Administration or equivalent professional qualifications.
  • Organized, performance orientation, accountable, structured work process, detailed oriented.
  • Proficient in Microsoft Excel (intermediate/advance)

Executive / Senior Executive Customer Care

Location: Kuala Lumpur

Vacancy: Immediate

Job Description

 

1. Customer Support

  • Respond promptly and professionally to customer inquiries via phone, email or other communications channels.
  • Provide accurate information about products, services and company policies.
  • Investigate and resolve customers complaints, concerns or issues related to products and services.
  • Collaborate with other departments to ensure timely resolution of customer problems.

 

2. Product Knowledge

  • Stay informed about the company products, sales, and aftersales campaigns and promotions
  • Guide customer through the proper channels regarding products, pricing, and specifications.

 

3. Feedback Collection

  • Gather customer feedback and insights to identify areas for improvement.
  • Relay feedback to relevant departments to enhance products and services.

 

4. Retention Programs

  • Implement and promote customer retention programs to increase loyalty and satisfaction.
  • Monitor and track Dealer Key Performance Indicators (KPIs) to ensure alignment with customer retention goals.

 

5. Loyalty Apps Management

  • Facilitate the use of the brand loyalty apps, ensuring its effective use as a tool for customer engagement and retention.
  • Working closely with Dealers to promote the download and usage of the app and its features.
  • Respond and assist customer enquiries submitted via the app.
  • Collaborate with the marketing and IT team to enhance app features, usability and overall user experience.
  • Monitor app analytics to assess customer engagement and identify opportunities for improvement.

 


6. Documentation and Reporting

  • Maintain accurate and detailed records of customer interactions and feedback.
  • Utilize customer data to identify trends and opportunities for retention.
  • Document and track Dealer KPOs related to customer retention programs.
  • Prepare reports for third-party collaborations and support such as roadside assistance.
  • Conduct monthly database maintenance to ensure data accuracy and integrity.
Job Requirements

 

  • Bachelor's Degree in business, communications or a related field.
  • Previous experience in customer service and preferable in automotive industry.
  • Knowledge of automotive products, parts, and industry trends is an advantage.
  • Excellent verbal and written in English.
  • Strong analytical and problem-solving skills to address customer issues effectively.
  • Ability to collaborate with cross-functional team to achieve common goals.

 

 

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