Service and Win Contest

Terms and Conditions

1. Volkswagen Passenger Cars Malaysia

Volkswagen Passenger Cars Malaysia is the organiser of Volkswagen's #Spend and Win ("Contest"). The Contest will be hosted on Volkswagen Passenger Cars Malaysia's VW Cares Mobile Application. By participating in this Contest, you ("Participants") are deemed to have read, understood and are fully aware of all the terms and conditions of the Contest ("Contest Terms and Conditions") and Participants irrevocably and unconditionally agree with these Contest Terms and Conditions.

For the avoidance of doubt, Volkswagen Passenger Cars Malaysia reserves the right to terminate the Contest at any time without any prior notice to Participants, in which, Volkswagen Passenger Cars Malaysia shall not be liable for any loss, damage or expense that may be incurred by the Participants, if any, as a result of such termination. Volkswagen Passenger Cars Malaysia further reserves the right to vary, change, amend and/or add any of these Contest Terms and Conditions without prior notice at any time at its sole discretion. The Participants agree and shall be bound to any such changes. Volkswagen Passenger Cars Malaysia's decision shall be final and binding. No correspondence regarding the termination of the Contest and/or variation, changes, amendments and/or addition to these Contest Terms and Conditions shall be entertained.

2. Eligibility and Contest Period

The Contest is opened to all Volkswagen car owners aged above 18 years old during the Contest Period (as defined below). Employees of Volkswagen Passenger Cars Malaysia and its subsidiaries, marketing/event agencies and their immediate families, are not eligible to participate in this Contest.

The Contest shall commence from 15th October 2019 to 31st December 2019 Kuala Lumpur, Malaysian Time zone ("Contest Period").

All entries submitted and/or received prior and/or after the Contest Period will not be accepted and/or considered. Volkswagen Passenger Cars Malaysia reserves the right to revise the Contest Period at any time without giving any prior notice whatsoever.

3. How to Participate

To participate in the Contest :

(a) For Non-Free Service Voucher Customers

 i.Spend a minimum of RM599  in a single invoice to qualify (excluding insurance and warranty invoices) at any of the participating Volkswagen Authorised Service Centre within Malaysia;

ii. Answer 3 simple questions correctly in Volkswagen Cares Mobile Application; and

iii. Fill in the relevant details and submit.

 (b) For Free Service Voucher Customers

 i. Spend a minimum of RM199 in a single invoice to qualify (excluding insurance and warranty invoices) at any Volkswagen Authorised Service Centre within Malaysia;

ii. Answer 3 simple questions correctly in Volkswagen Cares Mobile Application; and

iii. Fill in the relevant details and submit.

Participants are allowed to submit more than one (1) submission throughout the Contest Period. Every invoice submitted by Volkswagen Care Plus ("VCP") customers is equal to 3 entries. Every invoice submitted by non-VCP customers is equal to 1 entry only.

Volkswagen Passenger Cars Malaysia reserves the rights to disqualify any submissions and Volkswagen Passenger Cars Malaysia's decision shall be final and conclusive.

 4. Winner and Prizes

The winner will be selected based on the correct answers and randomly by Volkswagen Passenger Cars Malaysia. The judges' decision is final and appeals will not be entertained.

The winner will be contacted via mobile phone, e-mail and/or social media, at the sole discretion of Volkswagen Passenger Cars Malaysia. Volkswagen Passenger Cars Malaysia will not be held responsible for any failure, technical glitch or delay in the announcement of the winner. Volkswagen Passenger Cars Malaysia shall not be responsible for any failure in contacting any winner.

Selected winner will be required to collect the prize at Volkswagen Authorised Service Centre where the service was done for prize redemption within fourteen (14) days from the date of announcement of the winner.

Volkswagen Passenger Cars Malaysia makes no warranties or representations whatsoever with respect to the prizes and will not be responsible nor liable for any defects, problems and/or damage thereto or arising there from.

Volkswagen Passenger Cars Malaysia reserves the right to replace the said prize with another prize of equal or lesser value at its sole discretion without any prior notice to the winner.

Winners hereby irrevocably agree and consent to allow Volkswagen Passenger Cars Malaysia to publish any related matter to the submissions including and not limited to the winner's names, interviews and photographs for advertising and promotional purposes without any further reference or notice to the winner.

5. Liability

Volkswagen Passenger Cars Malaysia will not be held responsible or liable for:

(i) Any direct, indirect, consequential or incidental costs incurred by the winner (if any) in order to claim their respective prize

(ii) Any incorrect or inaccurate information submitted by the Participants.

(iii) Any error (including error in notifying the Contest's winner), omission, interruption, deletion, defect, delay in operation or transmission, internet line failure, theft, destruction of, or unauthorised access to entries, PC issues, whether or not arising during operation or transmission as a result of server functions, viruses, bugs or other causes outside its control.

(iv) Any responsibility in the case of an event that may prevent the Participants from participating in the Contest, as a result of certain technical restrictions or other limitations specific or force majeure which include but not limited to regulatory events, government directive, act of God etc.

(v) Any of its obligations under this Contest or in respect of the prizes where it is unable to do so as a result of circumstances beyond its control and shall not be liable to compensate Participants in such circumstances.

6. Disqualification

Volkswagen Passenger Cars Malaysia reserves the right at its sole discretion to disqualify anyone that Volkswagen Passenger Cars Malaysia has reasonable believes that is deemed to be tampering with the submission process or the operation of the Contest or in breach of these Contest Terms and Conditions. Notwithstanding the above, Volkswagen Passenger Cars Malaysia reserves the right to reject any participation at its sole and absolute discretion without having to assign any reasons whatsoever. Volkswagen Passenger Cars Malaysia's decision shall be final and binding. No correspondence shall be entertained.

7. Privacy Notice under The Personal Data Protection Act 2010 ("PDPA")

Volkswagen Passenger Cars Malaysia receives and processes Participants' personal data in accordance with our privacy policy and the PDPA when Participants access to Volkswagen Passenger Cars Malaysia's social pages, and at other times, when Participants provide their personal data to Volkswagen Passenger Cars Malaysia.

Participants acknowledge that the Participants have agreed to the Contest Terms and Conditions upon participation in the Contest and consented to Volkswagen Passenger Cars Malaysia in collecting, using and processing Participants' personal data in accordance with our privacy policy and the PDPA for the following purposes:

(i) Sending information related to online promotions, contests and events, and related to our marketing activities, unless Participants have indicated to us that the Participants do not wish for us to process Participants' personal data for such purposes;

(ii) Using Participants' information for marketing and statistical analysis for planning and demo-graphical use;

(iii) Complying with local law and regulatory requirements or to assist in law enforcement and investigations by relevant authorities; or

(iv) Any other purposes related to our marketing activities by Volkswagen Passenger Cars Malaysia, its subsidiaries and marketing/event agencies.

8. Miscellaneous

Participants hereby undertake to participate the Contest at their own risk and agrees to indemnify and keep Volkswagen Passenger Cars Malaysia indemnified from and against all claims, damages, liabilities, deficiencies, penalties, losses, costs, expenses (including without limitation, legal fees and disbursements on a full indemnity basis) which Volkswagen Passenger Cars Malaysia may suffer, incur or sustain as a result of or in consequence of or in relation to the participation of the Contest by Participants.

In the event of any inconsistency between the Contest Terms and Conditions and any representations, advertising, promotional, publicity and other materials relating to or in connection with the Contest, these Contest Terms and Conditions shall prevail.

The Contest Terms and Conditions shall be governed and construed in accordance with laws of Malaysia. Participant(s) agree to submit to the exclusive jurisdiction of the Courts of Malaysia over all matters arising from this Contest.

 

 

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