Volkswagen Passenger Cars Malaysia addresses customer concerns – “What happens after the 5-year warranty?”

2016-12-06

 

KUALA LUMPUR, 6 December 2016 - Volkswagen Passenger Cars Malaysia (VPCM) today announced an additional 2-year "VPCM Customer Care Goodwill" on the Direct Shift Gearbox (DSG) on cars produced till December 2013, with mileage of up to 200,000km. This goodwill takes place after the expiration of the 5-year warranty period on these vehicles. Additionally, "VPCM Customer Care Goodwill" is also offered on other selected components for Volkswagen cars that have passed its 5-year warranty period expiration date.

 

Goodwill on DSG*

The 2-year "VPCM Customer Care Goodwill" on DSG will receive an extended 2-year parts warranty on the goodwill repair, from the time of parts replacement - with the application of minimal labour charges. This additional 2-year warranty covers 100% parts and labour.

 

Goodwill on other components*

VPCM also offers "VPCM Customer Care Goodwill" beyond the standard warranty period on other selected parts on a case-by-case basis. This will be clarified at the respective authorized Volkswagen Service Centre using the car's VIN number on VPCM's online system.

 

As per Volkswagen standard parts warranty, parts that are replaced and paid for at an authorized Volkswagen Service Centre receive a 2-year warranty. This excludes wear and tear.

 

To qualify for the "VPCM Customer Care Goodwill" on DSG and other components, customers must have a full service history at any authorised Volkswagen Service Centre.

 

 "At VPCM, our customers are our top priority and we have taken into account feedback we've received from our VW owners. On the 1st of September, VPCM announced the 5-year manufacturer warranty for our cars. And now, with the introduction of the 'VPCM Customer Care Goodwill', we hope to further enhance the overall ownership experience and give existing customers better protection and peace of mind. The goal is to build trust and confidence with our customers as we continue to strengthen our brand presence and share in the Malaysian market," said Florian Steiner, Managing Director of VPCM.

 

To continue providing Volkswagen owners with affordable ownership, a parts exchange program on selected items is also available for customers. Additionally, Economy Packages on specific models older than 5 years is also in the midst of being implemented at Volkswagen authorized dealer partners, and will be announced in due time. 

 

*The "VPCM Customer Care Goodwill" comes with labour and parts charges, dependent on age and mileage of the car. Warranty Terms and Conditions apply.