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Volkswagen Automotive Academy Celebrates 46 Graduates from the Dealer Network

2018-11-21

Volkswagen Passenger Cars Malaysia (VPCM) recently held the graduation ceremony for 46 of its graduates, all of whom are staff from its dealer network. The ceremony was held at the Volkswagen Automotive Academy.

A total of 20 sales and 26 aftersales representatives' completed their courses, making the group the second batch of graduates to be certified since the Academy was launched in August 2017.

Sales Managers from the dealer network received the Sales Management Excellence (SME) certification, whilst Sales Consultants received the International Basic Training (IBT) certification. The courses took approximately six months to a year to complete, depending on the level of certification.

Aftersales graduates received the Certified Volkswagen Service Advisors, Certified Volkswagen Master Technician and Certified Volkswagen Diagnostic Competence certification. The technicians have had to undergo basic and advanced qualification modules which span over two to three years before completion.

The category of Master Technician is the highest level within the technician category, and the ceremony saw seven graduates joining the ranks, rounding up the total of certified Master Technicians in Malaysia to 20.

Erik Winter, Managing Director of VPCM said that "At Volkswagen, we want to continuously improve the ownership experience, and it is key for us to ensure that our people are equipped with the right skill sets. We are committed towards investing in the future of our local talent pool, and certified training plays a big role in ensuring that the level of quality and excellence is met, and delivered throughout our dealer networks. This is our commitment to our customers under our 'Volkswagen Cares' philosophy."

Located in the central automotive hub of Glenmarie, Shah Alam, the Volkswagen Training Academy was launched in August 2017 and spans over 14,117 square feet. The Academy is fully equipped with the all the facilities required to conduct complete sales and aftersales (technical and non-technical) training and is capable of accommodating up to 100 trainees a day.