Roadside Assistance

Roadside assistance and emergency number


The Volkswagen Roadside Assistance offers you help

- in case of breakdown and accident

- 24-hour emergency towing 

From Peninsular Malaysia : 1800-88-2389

From Singapore/Thailand : +603 2161 0327

If your vehicle breaks down and it is not possible to repair the vehicle on the spot, we will assist to tow the vehicle to the last service centre you visited in Klang Valley, and the nearest service centre if you are outstation up to 40km.


Minor roadside repairs*.

Within the Klang Valley, Volkswagen Roadside Assistance will provide a standard mobile customer service, 365 days a year.


Hotel accommodation assistance*.

If a Volkswagen customer experiences a breakdown while the member's vehicle is 100km from their place of residence and if repairs to the vehicle will take longer than 48 hours, Volkswagen Roadside Assistance will organise and pay for hotel accommodation cost (room only) for the customer.


Car rental assistance*.

In the event of a breakdown involving the vehicle and should you require a rental car, Volkswagen Roadside Assistance shall arrange and pay or reimburse for car rentals.



In the event of a breakdown involving the vehicle and should you require a taxi, Volkswagen Roadside Assistance shall refer and assist the member to arrange for one.


Vehicle repatriation*. (Available only in Singapore and Thailand)

Applicable if a Volkswagen customer's vehicle has been recovered by Volkswagen Roadside Assistance to a Volkswagen service centre for repairs.


Passenger repatriation*. (Available only in Singapore and Thailand)

If the driver travelling in the party is unable to safely drive the vehicle due to injury or illness, Volkswagen Roadside Assistance will arrange and pay for the costs of an alternative driver to return the customer's vehicle to the customer's address in Malaysia.


On-Site Battery Replacement Service

Outrageously dependable, we provide 24 hours On-Site Battery Replacement for your convenience and ease of mind.


*Terms and Conditions apply

» Read more about the service details.