Terms & Conditions

  • Unlimited Mileage Warranty will cover the first 5 years from the vehicle's first registration date.

  • Body and Paint Warranty conditions for CBU Volkswagen cars - according to the purchase contract - the Volkswagen dealer warrants for vehicles sold by him, for a certain period, with no paint damage and occurrence of through-corrosion on the body:
  • 3-year warranty against paint defects; and
  • 6-, 8- or 12-year warranty (depending on type and model year) against through-corrosion.
  • A through -corrosion in this sense means a body panel perforation, which progresses from the inside (cavity) to the outside. Should such damage occur, it will be rectified by any dealer without charge for labour or material.
  • Body & Paint Warranty conditions for CKD Volkswagen cars - according to the purchase contract - the Volkswagen dealer warrants for the vehicles sold by him, for a certain period, with no paint damage and occurrence of through - corrosion on the body:
  • 3-year warranty against paint defects; and
  • 6-year warranty (CKD Volkswagen cars) against through-corrosion. A through-corrosion in this sense means a body panel perforation, which progresses from the inside (cavity) to the outside. Should such damage occur, it will be rectified by any dealer without charge for labour or material.
  • Warranty claims do not exist if:
  • The damage can be traced back to external influences or insufficient care; or
  • Faults on body or paint that were not removed in time according to manufacturer's instructions; or
  • Occurrence of through-corrosion due to repairs not carried out according to manufacturer's guidelines.
  • After the body repair or the painting, the Volkswagen dealer confirms the warranty against through-corrosion for the repaired area.
  • If Volkswagen Genuine Parts are replaced and fitted in the vehicle for remedial action within the vehicle warranty, the
  • parts warranty ends with the expiry of the vehicle factory warranty.
  • Volkswagen Passenger Cars Malaysia guarantees that within the relevant warranty periods,  any part or component of your vehicle that is found to be defective from manufacture in materials or workmanship will be repaired, replaced or adjusted by any authorised Volkswagen Dealer free of charge (for current dealers and locations, please refer to  https://v6-my.volkswagen.at/dealer-locator ).
  • The customer/owner of the vehicle is responsible for presenting the vehicle to an authorised Volkswagen Dealer and for collecting the vehicle at their expense, in the case of all warranty repairs.
  • It is not a requirement for these warranties to provide alternative transport.
  • The vehicle must be serviced only at authorised Volkswagen Dealers in strict accordance with the time and kilometre intervals recommended by the manufacturer. All such services must be duly recorded, stamped and signed by the servicing outlets in the service booklet.
  •  For Warranty Repairs:
  • When a warranty repair is required, it is the responsibility of the customer/owner of the vehicle to report the defect to an authorised Volkswagen Dealer (for current dealers and locations please refer to http://www.volkswagen.com.my/en/find-adealer.html). All authorised Volkswagen Dealers are able to carry out warranty repairs on all Volkswagen vehicles. All warranty defects must be reported to an authorised Volkswagen Dealer as soon as possible.
  • Paint and Corrosion Warranty: 
  • Paint and Corrosion Warranty defects must be reported to an authorised Volkswagen Dealer as soon as possible. These repairs may require the vehicle to be inspected by a representative of Volkswagen Passenger Cars Malaysia.
  •  What is Not Covered by Warranty:
  • Repairs that do not fall under the terms "defects from manufacture" such as:
  • Wear and Tear.
  • Any part that wears out as part of their normal operation:
  • ·       Brake Linings and Disc Pads
  • ·       Brake Discs and Drums
  • ·       Clutch Release Bearings and Pressure Plates
  • ·       Clutch Linings
  • ·       Tyres
  • ·       Wiper Blades
  • ·       Seat and Backrest Covers. Floor Coverings
  • ·       Spark Plugs
  • ·       Batteries for Remote Key and Alarms
  • ·       All halogen Light Bulbs
  • ·       Shock Absorbers
  • ·       All Filters
  • ·       Catalytic Converters
  • ·       Diesel Particulate Filters
  • ·       All Belts
  • ·       Fuses
  • ·       Satellite Navigation Updates
  • ·       All other parts of your vehicle that have been subjected to           normal wear and tear
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