Close Menu

COVID-19 FAQ

Will Volkswagen and all authorized Das WeltAuto dealerships be open during the Restricted Movement Order period?

Service Centres with MITI and local council approvals are available to support you with your service needs. 

Will I still be able to purchase a car from Volkswagen during this time?

As our Showrooms are closed, this will not be possible. However, you will still be able to sign up for a test drive at our website ( www.volkswagen.com.my). Once the Restricted Movement Order is lifted, a representative from our Showroom will be in touch with you to make the arrangements.

We at Volkswagen are working on bringing you a digital showroom soon. It is currently being worked on and more details will be shared once it is ready.

To stay tuned for updates, follow us on our social media channels, website and Volkswagen Cares mobile app.

 

I have made full payment for my vehicle and have also scheduled for the vehicle to be delivered during the Restricted Movement Order period. How will this be handled?

A representative from the dealership will be in touch with you to reschedule the vehicle delivery once we resume business operations. We apologise for any inconvenience caused.

Will all Volkswagen Service Centres be operational during the Restricted Movement Order period from 18th Mar - 09th June 2020?

Service Centres with MITI and local council approvals are available to support you with your service needs.

Will my warranty be void if I miss my appointment during the Restricted Movement Order period?

If your service appointment happens to fall within the Restricted Movement Order period, Volkswagen will still honour the warranty. 

What happens to my car at the Service Center during this Restricted Movement Order? Will there be anyone attending to it in this time?

Service Centres with MITI and local council approvals are available to support you with your service needs.

What should I do if my car breaks down during the Restricted Movement Order?

Our Roadside Assistance service will remain operational for our owners, hence owners can call our toll-free number at 1-800-88-2389 for this.

Your vehicle will be towed to the nearest Dealer. However, repair work will only commence after the restricted movement period is over.

Additionally, please be assured that our Customer Care team is available during this period on the toll-free number 1-800-18-8947.

Will you pay for my medical if I get infected with COVID-19 since the Volkswagen Service Centre is the last place I visited?

No. The customer will need to go the nearest government hospital supporting COVID-19 cases.

Will I still get updates from the Service Centre during the Restricted Movement Order?

Yes, this is possible from Service Centres that are operational.

Will I be provided a replacement/courtesy car since my vehicle will be held at the Service Centre throughout the Restricted Movement Order period?

Our Service Centres have a limited number of courtesy cars. Please request the service from your preferred Service Centre, that is operational during the MCO period. 

Oh-oh!
Your browser does not seem to be up to date. Our website may not function optimally. Most browsers (but not MS Internet Explorer 11 and older) will still work fine.

We recommend an update of your web browser!
The latest version can ensure a good experience anywhere on the Internet.

Thank you for your visit and have fun,
Your Volkswagen Team
F.A Wagen, Sri Hartamas Created with Sketch.
F.A Wagen, Sri Hartamas Created with Sketch.