Volkswagen dealerships nationwide remain in operation, with all #Safehands measures and guidelines in place for your peace of mind. We are also available 24/7 via the Volkswagen eShowroom and Online Service Booking from the safety of your homes.
The health of customers and staff is our priority. In the matter of vehicle preparation and handovers Volkswagen Malaysia has recommended exemplary cleaning procedures to its Dealers. This involves the use of disinfectants and emphasises cleaning the most commonly touched surfaces:
- Door handles (interior and exterior) and interior door pulls
- Window switches / handles
- Steering wheel
- Gear shift knobs and levers
- In-car controls and knobs (entertainment units and similar)
- Seat belts and buckles
- Centre consoles
- Boot handles / releases
- Fuel releases / flaps
- Staff wear disposable gloves and facemasks during this process
A representative from the dealership will be in touch with you to confirm the vehicle delivery date at your convenient.
Yes, this is possible at all operational dealers near you.
Please request the service from your preferred Service Centre.
Our Roadside Assistance service will remain operational for our owners, hence
owners can call our toll-free number at 1-800-88-2389 for this.
Your vehicle will be towed to the nearest Dealer.
Additionally, please be assured that our Customer Care team is available during this period on the toll-free number 1-800-18-8947.
No. The customer will need to go the nearest government hospital supporting COVID-19 cases.
Our Service Centres have a limited number of courtesy cars. Please request the service from your preferred Service Centre.