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COVID-19 FAQ

Dealer operation details

Find out which Volkswagen dealerships are already in operation
Branch Showroom Service Centre
Volkswagen Glenmarie Open Open
Volkswagen Sri Hartamas Open Open
Volkswagen Gombak Open Open
Volkswagen Puchong Open Open
Volkswagen Sg Besi Open Open
Volkswagen Klang Open Open
Volkswagen Seremban Open Open
Volkswagen Melaka Open Open
Volkswagen Batu Pahat Open Open
Volkswagen Skudai Open Open
Volkswagen Tebrau Open Open
Volkswagen Ipoh Open Open
Volkswagen Juru Open Open
Volkswagen Alor Setar Open Open
Volkswagen Sg Petani Closed Open
Volkswagen Kuantan Open Open
Volkswagen Kota Bharu Open Open
Volkswagen Kuching NA Open
Volkswagen Kota Kinabalu Open Open
What steps are being taken to ensure that I am safe when I drop my vehicle off or pick it up?

The health of customers and staff is our priority. In the matter of vehicle preparation and handovers Volkswagen Malaysia has recommended exemplary cleaning procedures to its Dealers. This involves the use of disinfectants and emphasises cleaning the most commonly touched surfaces:

  •    Door handles (interior and exterior) and interior door pulls
  •   Window switches / handles
  •   Steering wheel
  •   Gear shift knobs and levers
  •   In-car controls and knobs (entertainment units and similar)
  •   Seat belts and buckles
  •   Centre consoles
  •   Boot handles / releases
  •   Fuel releases / flaps
  •   Staff wear disposable gloves and facemasks during this process

 

Will my warranty be void if I miss my appointment during the National Recovery Plan phases?

As our service centres are open during this time, please ensure that your vehicle's service appointment is not missed.

Nevertheless, if you are not able to travel due to restriction in MCO areas, Volkswagen will still honor the warranty.

What should I do if my car breaks down during the National Recovery Plan phases?

Our Roadside Assistance service will remain operational for our owners, hence owners can call our toll-free number at 1-800-88-2389 for this.

Your vehicle will be towed to the nearest Dealer. 


Additionally, please be assured that our Customer Care team is available during this period on the toll-free number 1-800-18-8947.

Will you pay for my medical if I get infected with COVID-19 since the Volkswagen Service Centre is the last place I visited?

No. The customer will need to go the nearest government hospital supporting COVID-19 cases.

Will I be provided a replacement/courtesy car throughout the National Recovery Plan phases?

Our Service Centres have a limited number of courtesy cars. Please request the service from your preferred Service Centre.

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Your Volkswagen Team
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