As per guidelines set by the Malaysian Government under the Restricted Movement Order, all Volkswagen Dealerships and Service Centres will be closed for business from the 18th of March to 14th April 2020.
As our Showrooms are closed, this will not be possible. However, you will still be able to sign up for a test drive at our website (www.volkswagen.com.my). Once the Restricted Movement Order is lifted, a representative from our Showroom will be in touch with you to make the arrangements.
We at Volkswagen are working on bringing you a digital showroom soon. It is currently being worked on and more details will be shared once it is ready.
To stay tuned for updates, follow us on our social media channels, website and Volkswagen Cares mobile app.
A representative from the dealership will be in touch with you to reschedule the vehicle delivery once we resume business operations. We apologise for any inconvenience caused.
VIP is only renewable at our authorized Dealerships, but as our Showrooms are closed during the Restricted Movement Order period, we are unable to provide insurance renewal during this period. A representative from the Dealership will be in touch with the customer on VIP-related queries once we resume business operations. We apologise for any inconvenience caused.
As per guidelines set by the Malaysian Government under the Restricted Movement Order, all Volkswagen dealerships and service centres will be closed for business from the 18th of March to 14th April 2020.
If your service appointment happens to fall within the Restricted Movement Order period, Volkswagen will still honour the warranty.
During the closure period, no repair work will be carried out on vehicles at the
Rest assured that your car is in safe hands as our dealerships have implemented the necessary security protocols during the nationwide Restricted Movement Order period.
Unfortunately, if the Dealership is closed, this will not be possible and you will only be able to collect your vehicle after the Restricted Movement Order period is over.
Our Roadside Assistance service will remain operational for our owners, hence
owners can call our toll-free number at 1-800-88-2389 for this.
Your vehicle will be towed to the nearest Dealer. However, repair work will only commence after the restricted movement period is over.
Additionally, please be assured that our Customer Care team is available during this period on the toll-free number 1-800-18-8947.
No. The customer will need to go the nearest government hospital supporting COVID-19 cases.
While we will be closing our doors temporarily, please be assured that our Customer
Care team is available for our owners during this period on the toll-free
number 1-800-18-8947 and via email at firstname.lastname@example.org.
Please also continue to follow our social media channels as well as our website and Volkswagen Cares mobile app for further updates from us.
Unfortunately no, as our Dealerships will be closed during the Restricted Movement Order period.